Category: Business Articles


Why do I Need a Personal CRM?

There are a multitude of reasons for a personal CRM (Customer Relationship Management) system. In its purest and most literal form, a CRM is a system or strategy for managing client interactions, dealing with...


Agility in Call Center Management

Developing a call center isn’t what most people consider when they think about a lean operation, but new technology is enabling workers in ways that were not possible even five years ago. Connecting across...