SPOK: The Harbinger in Critical Communication for Businesses
Spok Inc., previously known as USA Mobility Wireless and Amcom Software, is a leading global critical communication solution provider. The company specializes in providing optimum solutions for healthcare, government, public safety and other industries.Over the years, Spok has successfully evolved its offering for solutions like Clinical Alerting & Notification, Mobile Communications, Scheduling, Contact Center Solutions, Emergency Notification, 9-1-1 Call Center Solutions, Alarm Monitoring and Professional Services.
Corporate Video Presentation, Courtesy: Spok YouTube Channel.
Clinical Alerting & Notification:Clinical alerting systems for hospitals help in reducing noise levels from the beeping systems that alert caregivers of patient requests, changes in vitals, overhead pages and open doors. This system further ensures the right staff receives the appropriate alerts on their mobile devices. They deliver test results, patient monitoring alerts and other important updates through a secure and reliable hospital communication system that allows nurses and physicians to improve patient care.
This system is applied in these following areas:
- Critical Test Results – Lab
- Critical Test Results – Radiology
- Nurse Call System Alerts
- Patient Monitoring Alerts
- Electronic Medical Records (EMR)
- Other Clinical System Alerts
Mobile Communications:Spok has developed a unique approach to supporting a wide variety of mobile devices in order to improve how staff interact. Users can communicate effectively via pagers or through encrypted texting in time-critical situations.
These mobile communication options include:
- Secure Smartphone Texting
- Physician and Caregiver Communication
- Onsite Paging
- Wide-Area Paging (U.S. only)
Scheduling:Scheduling can be a critical area, because the appropriate hospital staff need to be reached at all times to care properly for the patient.This is often a hectic and complex task, despite technological advancement in mobile devices. Spok has developed best-in-class solutions for on-call physician scheduling and staff assignments.
Contact Center Solutions: Every contact center or call center requires an efficient communication system that can deliver reliable services to the customer. Spok has developed top-class contact center software for hospitals as well as other industries, which enables operators to connect staff and external callers in an efficient and reliable way. Options include modules like operator console, web-based directory, speech recognition technology, and call recording and quality management.
Emergency Notification:In case of an emergency, whether in a hospital, hotel, casino, retail environment or any other business, deliberate response is required by passing critical information through the right communication device to assist. Spok e.Notify helps in sending the right information in an efficient manner to the right people. It automatically delivers the messages, collects responses,escalates to others, and logs all activities for reporting and analysis.
9-1-1 Call Center Solutions: 9-1-1 call centers rely on precision call handling and dispatching skills. They require an efficient communication infrastructure that is vital for fast response during times of emergency. Many lives highly depend on the capabilities of the technology in place. Spok offers various Public Safety Solutions like 9-1-1 call-taking and dispatch software, NG9-1-1 and Enhanced 9-1-1.
Alarm Monitoring: Security response is dependent on the right alarm system. For example,during a fire, an alarm system will play a key role in people’s safety. Delivering the right message to the right person at the right time is the key. Spok has developed alarm management solutions that integrate with a wide range of systems to send security and building notifications to wireless devices, smartphones, and pagers. Fast response minimizes the potential damage to infrastructure and protects those nearby.
Professional Services: Spok provides end-to-end professional services like consulting, training, and project management and implementation services. From the earliest stages of project planning, all the way through implementation and end-user training, the primary goal is to make the system work to its fullest ability.
With all these products and services, Spok is truly a harbinger in critical communications and will continue to lead the industry in years to come.
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