Author: Nirosha Reddy


Why do I Need a Personal CRM?

There are a multitude of reasons for a personal CRM (Customer Relationship Management) system. In its purest and most literal form, a CRM is a system or strategy for managing client interactions, dealing with...


Top 7 Domain Wars

The perfect domain name is descriptive, short, and memorable; it should be capable of evoking positive feelings that encourage visitors to frequent your site. So what happens when you make a spelling mistake that...


Agility in Call Center Management

Developing a call center isn’t what most people consider when they think about a lean operation, but new technology is enabling workers in ways that were not possible even five years ago. Connecting across...